Southeast Michigan Air Conditioning Contractors AssociationCode of Ethics - 05/2015

• Members must instill the highest respect for the heating, ventilating, airconditioning, and refrigeration (HVACR) contracting profession within theircommunities.


• Members must maintain strict compliance with all laws, regulations, andordinances pertaining to the HVACR industry and business operations enacted inaccordance with federal, state, county, and municipal governments.


• Members must design, install, service, and repair HVACR systems in accordancewith accepted industry standards.


• Members must develop and maintain an understanding of proper equipmentselection to assure customers of safe, dependable, and comfortableperformance.


• Members must ensure that quality, honesty, integrity, and good faith arehallmarks of contractors & business practices, including individual contractor sales,advertising, installations, and service of HVACR systems.


• Members must maintain a clean, safe, respectable, and well-identified place ofbusiness commensurate with the high standards of the HVACR profession. Members should increase the safety and efficiency of the HVACR contractingindustry by requiring all staff.


• members to participate in the education and trainingprograms that are sponsored by Southeast Michigan Air Conditioning ContractorsAssociation and affiliated training organizations.


• Members should develop the highest quality standards of customer service andnurture long-term relationships with customers.


• Members should encourage business development in which skilled andprofessional HVACR contractors are empowered to provide high-level services toconsumers and end-users.


• Members should refrain from engaging in any activity defined as crosssubsidization.


• Members agree to not discuss with other Southeast Michigan Air ConditioningContractors Association


• members or HVACR contractors within the communityany prices, fees, rates, or features that can impact prices such as discounts,costs, terms and conditions of sales, warranties, or profit margins.